Refund policy

Replacement Guaranteed On Protected Orders.

 

Every ShinySwipe skin is made to order, freshly printed for you. Because of this, we don't accept change of mind returns, but we fully stand behind the quality of what you receive.

 

If your order arrives damaged or defective, contact us within 14 days of delivery at info@shinyswipe.org with:

- Your order number

- A photo of the damage or defect

We'll send you a free replacement. No need to return anything.

 

Please note: The replacement guarantee applies only to orders shipped with Protected Shipping. Orders shipped via standard letter mail or unprotected shipping are not eligible, customers who select unprotected shipping accept responsibility for any loss or damage in transit.

 

What counts as damaged or defective (Protected Shipping orders only):

- Skin arrived torn, bent, or creased

- Print quality issue (smearing, missing colour, misalignment)

- Wrong item sent

 

 

What isn't covered:

- Change of mind

- Orders shipped without Protected Shipping

- Damage from application (follow the guide in your confirmation email)

- Orders where the correct item was delivered as described

For any questions: info@shinyswipe.org

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds

We do not offer refunds.